Cancellation Policy

Normal sessions(Not weddings, events or packages ) 75% refund if cancelled within 7 days of the shoot date. 10% refund if cancelled within 3 days of the shoot If you can not attend your appointment please let me know as soon as possible. You can reschedule a maximum of two times but please do this at least 3 days before your photo shoot date. Please ensure you cancel or request a reschedule via telephone call or text, the number is 07765764866. Please do not email. LOCAL LOCATION SHOOT Unless cancelled because of inclement weather the Normal session policy detailed above will apply. PACKAGES Individual photoshoots within a package. Rescheduling,please give a minimum of 3 days notice if you need to reschedule one of your shoots, rescheduling can take place a maximum of two times per individual shoot. Cancellation outside of the 3 day period will result in a no show and will be taken off the total amount of shoots attended for the package eg 5 shoots 1 no show means 4 shoots remaining in the package. PACKAGE CANCELLATION. All packages can be cancelled completely for up to 14 days after the date of sign up. You will receive a full refund if no services from the package have been used / no sessions attended, otherwise you will receive a discount based on what has already been used. Weddings & events, deposits are non refundable unless cancelled within 14 days of booking. Balances are due 1 week before the event is due to take place, therefore once a balance is paid there is no option for refund. Any payments towards the balance that have been paid earlier than 1 week before the event will be refunded at 50% only if the event is cancelled more than 7 days in advance. Event refunds could take upto 60 days to process.

Contact Details

• Whitehouse Distribution Centre, 46 White House Road, Ipswich, UK

  +447765764866

  candydashimages@gmail.com